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Documentation Index

Fetch the complete documentation index at: https://developer.novacpayment.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

The refund API allows you to reverse transactions in part or in full, providing flexibility and control when handling customer requests, errors, or operational reversals.

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How It Works

When a transaction is successfully completed, you can initiate a refund by making a request to the refund API. To process the refund efficiently, follow these steps:
  1. Authenticate Your Request : Include your Secret Key in the Authorization header to securely authenticate the refund request.
  2. Provide the Order Reference : use the unique reference associated with the transaction you want to refund.
  3. Add Optional Details You may include additional context for the refund using either.
  4. Process a Full or Partial Refund
    • Full Refund: Refunds the entire transaction amount.
    • Partial Refund: Refunds a portion of the total amount — useful when customers return only part of an order or when a service is partially fulfilled.

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Partial Refunds Explained

A partial refund allows you to return only a portion of the original payment instead of the full amount.
This is ideal for scenarios like:
  • A customer cancels one item in a multi-item order.
  • A service was only partially delivered.
  • You want to retain a processing or cancellation fee.

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What Next ?