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Overview

Payment preference on Novac gives you control over how your customers pay and how transaction fees are handled during checkout. Instead of showing every available payment option or applying a fixed fee behavior, you can tailor the experience to match your business goals. This helps you:
  • Improve conversion by simplifying payment choices
  • Guide customers toward preferred payment methods
  • Decide who bears transaction fees (you or your customer)
  • Maintain better control over your revenue and margins
Ultimately, payment preference is about optimizing both user experience and business outcomes.
Navigate to settings page and click on transaction setting tab to see all payment preference options.

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Controlling payment methods

You can restrict what users see at checkout:
  • "CARD,PWBT" Only card and bank transfer
  • "USSD" Only USSD payments
  • "Opay" Only Opay
  • "Palmpay Only palmpay
This ensures your customers are presented with only the most relevant options.

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Fee Handling Options

In addition to payment methods, you can also control who pays the transaction fee. This directly impacts both the customer experience and your final settlement amount.
Novac merchant dashboard overview

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I will cover (Merchant pays the fee)

The transaction fee is deducted from the payment amount before settlement.
  • Customer pays: ₦500
  • Fee: ₦30
  • Merchant receives: ₦470
This approach creates a smoother checkout experience since the customer pays exactly what they expect, with no extra charges.
Novac merchant dashboard overview

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Customer covers (Customer pays the fee)

The transaction fee is added on top of the payment amount.
  • Customer pays: ₦500 + ₦30 = ₦530
  • Merchant receives: ₦500
This ensures you receive the full payment amount, making it ideal if you want to protect your margins.